How can I request my site to be transferred from another hosting company to SiteGround?Once you have signed up with Siteground you are entitled to a free website (not domain name) transfer including all your files, databases and reconfiguration to work on our server. This promotion is valid in the first 7 days of your subscription and can be ordered from your Customer's area.
Please mind that this promotion does not include a transfer of your domain name. It can be ordered from your Customer's area -> Order Extras section.
In case you have missed the transfer promotion please consider ordering a paid transfer from your Customer's area, Development services:
https://www.siteground.com/support/showform.php?subtopic=60
According to our Terms of use resellers are not entitled to a free website transfer. Such can be ordered from your Reseller's center, Development services:
https://www.siteground.com/support/showform.php?subtopic=60
Here are the site transfer promotion terms.