Once you have signed up with Siteground you are entitled to a free website (not domain name) transfer including all your files, databases and reconfiguration to work on our server. This promotion is valid in the first 30 days of your subscription and can be ordered from your Customer's area.

Please mind that this promotion does not include a transfer of your domain name. It can be ordered from your Customer's area -> Order Extras section.

In case you have missed the transfer promotion please consider ordering a paid transfer from your Customer's area, Development services:

https://www.siteground.com/support/showform.php?subtopic=60

According to our Terms of use resellers are not entitled to a free website transfer. Such can be ordered from your Reseller's center, Development services:

https://www.siteground.com/support/showform.php?subtopic=60

Here are the site transfer promotion terms.