In some cases the default SugarCRM application is configured to use external cache. Since on our shared hosting accounts we don't offer external caching services, the application is unable to connect to the daemon and that may result in error messages being displayed on your website.

To fix these errors you can modify the config.php file located inside the main directory of your SugarCRM application and look for the following line:

$sugar_config = array ( ...

Just below this line you can disable the external cache by adding the following code:

'external_cache_disabled' => 'true',

The final result should look like this:

$sugar_config = array ( 'external_cache_disabled' => 'true', ...

The config.php file can be modified using the cPanel's File Manager tool, or by connecting to the account via FTP.