Knowledge Base Article

Password is correct but still cannot log in Sitebuilder

There is a little chance that a special character like “%” in your password prevents Sitebuilder from validating your login. There has been such a bug recently on some servers.

In order to resolve this try changing your password for Cpanel. This can be done from your Customer's area, My account, Manage – next to your account's name.

 

If this does not resolve the issue, please post a support ticket in the SiteBuilder category in your Help Desk. SiteGround's support team will do their best to resolve your issue asap.



Rating

Please indicate if this article was helpful for you.
rating :  1.2 from 5
views :  263
votes :  20

Related Articles

Views

Valid XHTML 1.0 Strict Valid CSS!