SiteGround does not offer phone technical support for the following reasons:

1. It is hard to communicate technical data. Very often there are URLs, errors or script code which are very difficult to articulate over the phone. It is much easier for both the customer and the support team if this information is copied / pasted in a support ticket.

2. It is not time effective. Usually problems require some time to be debugged and solved. That's why very often you have to wait on the line for too long. If the line drops or your problem reappears after some time, you will have to explain the whole problem from the very beginning.

3. It is very hard to keep track of previous issues. Complex issues require studying their history first and making sure you know all of the actions that have been taken on a given case.

4. It is more expensive because it requires a technician to spend more time working on a problem as explained above.

Instead, SiteGround offers an intuitive ticketing system which has proven to solve faster and more efficiently all customer problems.