If you receive an FTP connection timed out error while trying to access your account, there are several reasons for that. Please, take a look at the list below for more information on what causes the issue and how to fix it.
- Your Internet Service Provider is blocking the port you're trying to use to connect via FTP - Port 21. Read our article on how to check if port 21 is blocked on your computer for further instructions;
- Your FTP client is not set to work in Passive mode - please, refer to your FTP client documentation on how exactly you can switch between different FTP modes;
- Your domain name is expired or is resolving incorrectly. You can eliminate this issue by accessing your account directly via its IP address;
If you experience issues connecting to your SiteGround account, feel free to contact our Support Team. We will happily further assist you.