In this case we assume you have enabled the Spam Box option in cPanel, SpamAssassin. From this point on all emails identified as spam will be moved to a separate folder for each email account.
In order to retrieve the emails from the spam box for your email account firstname.lastname@example.org, follow these steps:
1. Open your mail client;
2. Create a new mail account duplicating all settings for the original email@example.com. When specifying the account’s username, specify:
3. Check / Download the mail for the newly created email firstname.lastname@example.org/spam.
Note to substitute email@example.com with your account’s details.